Continuously improve the quality of after-sales service and provide high-quality services to Indonesian users

With the rapid development of the company and the improvement of product competitiveness, overseas orders continue to grow, especially in the Indonesian market. In order to maintain this emerging market, enhance the company's brand reputation, and ensure efficient product operation and service quality, the after-sales service team is working hard on the front line in Indonesia.

Indonesia is located at the equator and has a hot and humid climate. Most projects are located on newly developed islands with harsh environments: high temperature, high humidity, and mosquitoes. However, challenges more severe than the natural environment followed: shortage of after-sales personnel, language communication barriers, difficult living conditions, and the threat of epidemics such as dengue fever. In the face of many difficulties, the employees of the after-sales service department always stick to their posts and provide users with better after-sales products with professional skills and enthusiastic services.

In order to ensure the quality of after-sales service for Indonesian users, the After-sales Service Department quickly launched an emergency plan: on the one hand, it actively coordinated with relevant departments of the company and seconded key personnel to assist Indonesia; on the other hand, by deepening theIn Indonesia, after-sales personnel often have to travel between multiple construction sites. In response to language barriers, the team is equipped with translation tools and collaborates with the Ministry of Foreign Trade to produce multilingual service manuals, gradually overcoming communication barriers through repeated drills.During the execution of product after-sales service tasks in Indonesia, the after-sales team faced multiple challenges,

not only to adapt to the special climate of tropical high temperature and humidity, but also to overcome the taste differences caused by local eating habits. Despite this, all membersadhere to the既要适应热带高温高湿的特殊气候，又要克服当地饮食习惯带来的口味差异。尽管如此，全体成员秉承“客户的需永远是第一位”的市场理念，团结协作，恪尽职守，以高效、专业的服务水准圆满完成了各项售后支持工作。